Regular reviews to optimize service delivery.
Regular service review meetings are scheduled to review the current service delivery status. This includes the discussion of information about open and closed support requests and response times.
This service allow for reassessment of agreed services to ensure that you have the options that are most appropriate for your ongoing needs. It ensures review of any improvements that you may suggest or any new ideas for new options within our support offerings.
In reviewing service delivery status and support request status we are able to provide a fully transparent view of the services we provide with continuous improvement a key factor in the process to provide you with a strong ongoing professional relationship with Rohde & Schwarz.
