Robert Nienke Recruiting Manager
Your tasks
- Creating the value proposition for our Service Level Agreements that add strong customer benefit
- Point of contact internally and in our global network of subsidiaries (service and application engineers)
- Ensuring regional process best practise (e.g. use of our C4C ticketing system)
- Monitoring of service tickets, enabling our technical teams to offer a fast and efficient support
- Regular customer liaison, but particularly in the event of escalation
- Ensuring training for sales and service to offer first class experience towards the customer
- Designing future service needs, capabilities and organisation
- Commercial orientation with responsibility for service revenue and profitability