Sales and Product Management : Sales Operations Manager (m/w/d) CRM & Sales Engagement

Your tasks

• Building a network of supporters and users who adopt and utilize our Sales Tools (e.g. CRM, reporting tools, etc.) is a key responsibility.
• To demonstrate the value of our tools, you will provide concrete training / presentation tailored to the need of users and their managers aiming for increased adoption.
• Assisting in creating reports and participating in projects will also be part of your role.
• Collaboration with global and regional core teams is essential to identify short comings along the process chain.
• Developing training materials and training new hires on our tools and processes is a substantial portion of the job.
• As the operational interface between Headquarter in Munich and our experts/key users in Germany, Europe, and the Middle East, as well as the central IT departments, you will facilitate communication and coordination.
• Determining the right level of access for different users and driving continuous data quality improvement with our CRM expert network are key responsibilities.

Your qualifications

• Degree in Electrical/Electronics/Communications/Computer Engineering or a similiar training/ education
• Excellent communication, presentation, and training skills
• You're a customer-oriented person who understands that our internal users of processes and tools are also customers
• Experience in marketing, sales, or service processes, ideally with customer interaction
• You have or can build credibility with sales management and user community
• You understand how "the business" works and know how to make our tools work for the business
• Strong affinity for teamwork and collaboration and can easily connect with others
• Ability to coordinate and work with remote team members
• Business proficiency in English and German (written and spoken) and MS Office tools

Interested?