Services for tactical communications

Reliable partnership throughout the entire lifecycle

Rohde & Schwarz products are on the leading edge of technology, and so are our services. The company offers forward-looking obsolescence management as well as fast maintenance and support services for optimal protection of your systems. Furthermore, Rohde & Schwarz supports its partners with training and reference systems customized to each partner’s requirements.

Rohde & Schwarz aspires to deliver high-reliability, high-availability radio communications solutions that support operational effectiveness and security for mission-ready armed forces. Every system and every device requires professional maintenance to ensure its availability for missions throughout the entire product lifecycle.

Rohde & Schwarz has a strong local presence in over 70 countries with more than 60 subsidiaries to be close to its partners and maintain open lines of communication with them to understand and meet their needs. The company improves local economies through knowledge transfer and the creation of local workforces.

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Rohde & Schwarz service offers

Reliability

Absolute reliability and precision - tailored security of investment and long-term product reliability

Rohde & Schwarz supports its partners with comprehensive in-service support throughout all product lifecycle phases. The company has a high degree of vertical integration with production plants, infrastructure and machinery all located in Germany. Supply chains are manageable due to the proximity to component manufacturers, highly stable internal warehouse stocks and outstanding experience with rapidly changing production requirements. Rohde & Schwarz supports its partners with this reliable and stable supply chain.

Rohde & Schwarz offers professional obsolescence management to help its partners keep systems up and running and safeguard their investments. The company supports its partners with fast and trustworthy services tailored to customer needs so they can focus on their missions.

Expertise

Longevity, investment protection and service support thanks to technical expertise

Maintaining complex technologies is a time-consuming and resource-intensive task that requires dedicated staff. The technical experts at Rohde & Schwarz ensure peace of mind by offering professional maintenance, repair and overhaul (MRO) services, including cyber resilience, from a single source for the entire lifecycle. These services range from analysis of operational requirements to system design, production and commissioning as well as lifetime support.

The technical and technological expertise of Rohde & Schwarz reduces our customers’ risk and provides support in the form of comprehensive services throughout all phases of the product lifecycle. To ensure that all deliverables are provided on time, several milestones are set up in close coordination with the customer.

The service portfolio includes standardized products, such as calibration and repair services, and individual service concepts tailored to customer requirements.

Service & maintenance

Rohde & Schwarz provides a wide variety of customized integrated logistics services (ILS) and service solutions that the company organizes in collaboration with its customers. Ensuring and providing optimized support solutions is based on the disciplines of the ILS concept and the setup of the Rohde & Schwarz internal service capability (service transition).

The company follows the guidelines defined in international ILS standards such as DefStan00-60, MIL STD 1388 and ASD specifications (S1000D, S2000M and S3000L) to ensure that the system design and logistics support concepts offer the best possible balance between system performance, supportability and lifecycle costs. Furthermore, Rohde & Schwarz systems support capabilities are defined and implemented in accordance with the ITIL standards, including service transition, service delivery and a customer service desk.

In view of the complexity and variety of the Rohde & Schwarz systems, it is essential to consider the entire period of service. The period itself includes an ILS as well as an in-service support (ISS) phase – both have a major influence on the future serviceability of each individual system. Rohde & Schwarz offers a customer-oriented ILS concept that ensures that a capability is established at customer sites as part of the overall ISS solution. To ensure customer satisfaction, all activities related to the ILS and ISS concepts are developed in close coordination with the customer, taking lifecycle cost optimization into account.

Service partner program

It may be crucial to your success to perform some maintenance work yourself directly and flexibly using the infrastructure of Rohde & Schwarz combined with the in-house expertise of your own organization. This is why Rohde & Schwarz has developed the service partner program. It lets the customer benefit from a flexible service concept that ensures the availability of devices and makes use of the customer’s staff and logistical infrastructure. The scope of services is tailored to the customer’s requirements and expectations.