Services : Customer Service Coordinator

Your tasks

• Log, manage & empathetically handle customer emails and phone calls to the Service Department
• Process business transactions such as issuing delivery notes, generating and sending customer invoice, raising purchase orders, and processing supplier invoices
• Provide administrative support by preparing & sending correspondence, reports, quotations & tenders to clients
• Conduct operational tasks such as job file logging, maintenance and follow up, filing & archiving
• Managing and maintaining spare parts stock inventory and monitoring associated cost
• Assess client's current asset status, their future needs and requirements
• Analyse customer revenue trend and identify growth opportunities for management
• Identify proper cost settlements for service-related cost activities
• Identify correct profit centres and market segments for service-related order income
• Assists D-S&O in analysing the source of service-related order income and cost reports
• Supports D-S&O in interpreting service-related financial reports
• Collaborates with D-S&O in building and maintaining service-related profit and loss statement
• Identify new business opportunities and expand current customer base
• Conduct market and promotional activities
• Effectively manage client assets according to their equipment types
• Create, organize, and maintain client portfolios
• Conduct satisfaction surveys of service customers
• Communicating directions from German colleagues to local team at Service Key User meetings
• Process SAP changes after Service Key User meetings and identify areas to improve efficiency
• Manage the Service Portal (customer asset management)
• Review monthly service profitability and present to D-S&O
• Supporting D-S&O with monthly order intake, cost calculation, distribution of jobs and calculations for design/sustainment calculation
• Check adhoc service quotes (including required parts, hours, performance check, pricing, etc)
• Manage the spare parts stock

Your qualifications

• Relevant industry experience in a customer assets management, administrative Job function in a customer service or sales environment.
• Planning and Organization, Teamwork & Professionalism.
• Computer skills, ERP system
• Relevant tertiary qualification, degree in engineering preferred

Interested?

Send us your CV or contact our Head of Talent Management, Sachin Satish on sachin.satish@rohde-schwarz.com for a confidential discussion.

Please visit our careers page for all active vacancies : https://www.rohde-schwarz.com/au/about-australia/rohde-schwarz-australia/work-for-rs-australia_256213.html

Though a security clearance is not mandatory for all positions, all offers of employment for this position are conditional on the candidate being able to meet Australian NV1 security clearance requirements which will form part of the assessment criteria of the role. Please be aware that the Australian Government requires a comprehensive security and background check as part of their vetting process. NV1 security requirement details include Australian Citizenship and/or Permanent Residency. More information can be found here, https://www.defence.gov.au/security/clearances/about/vetting-assessment#eligibility

This role also requires you to have access to ITAR controlled material. Please ensure you meet the requirements of the US State Department for you to access ITAR controlled material before applying for this position.