Services : Services Manager (m/w/d) Broadcast Distribution

Your tasks

• Creating the value proposition for our Service Level Agreements that add strong customer benefit
• Point of contact internally and in our global network of subsidiaries (service and application engineers)
• Ensuring regional process best practise (e.g. use of our C4C ticketing system)
• Monitoring of service tickets, enabling our technical teams to offer a fast and efficient support
• Regular customer liaison, but particularly in the event of escalation
• Ensuring training for sales and service to offer first class experience towards the customer
• Designing future service needs, capabilities and organisation
• Commercial orientation with responsibility for service revenue and profitability

Your qualifications

• The ideal candidate would have a very strong customer orientation and ‘can-do’ problem solving mindset
• Qualification to degree level within a relevant technical field
• Several years of relevant working experience in a technically focused, customer facing role
• Proactive, commercial and creative mindset
• Excellent collaborative and communication skills, verbal and written English as must

Interested?

Then we look forward to receiving your application! It is best to apply online using the reference number. If you have any questions, you can always get in touch with your recruiting contact via LinkedIn or XING.

Equal opportunities are important to us. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age, sexual orientation and identity.

Reference number: 8569
Recruiting contact: Robert