Rohde & Schwarz provides 24/7 telephone support for our transmission equipment and systems. Contact our service staff at 1-800-894-6220 if you encounter technical problems or have a question. They will be glad to assist you over the phone.
For non-urgent support requests, including license key support and warranty extensions, please submit a Service & Support request.
Critical issues are defined as situations where the transmitter is operating outside FCC broadcast specifications.
2 SILVER Spare Part Handling- Ordered spare parts are shipped within two business days via next day service. Also, Rohde & Schwarz makes selected spare parts available on Amazon.com fulfilled from their warehouses.
3 SILVER Module Loaner Handling - Module loaners are shipped within two business days via next day service, and within four business days if customer specific configuration is required.
4 GOLD Spare Parts Handling -Ordered spare parts requested by 3 PM EST on business days (Monday through Friday) are shipped same day via next day service.
Also, Rohde & Schwarz makes selected spare parts available on Amazon.com fulfilled from their warehouses.
5 GOLD Spare Parts Handling - Module loaners, requested by 3 PM EST on business days (Monday through Friday) are shipped same day via next day service, and within two business days if customer specific configuration is required.
Rohde & Schwarz North America offers three tiers of service level agreements in addition to the standard warranty accompanying our transmitter solutions to help you manage your operational expenses, provide pre-agreed reaction times, and ensure optimal equipment operation.
View details of these plans here:
Spare Parts
The central warehouse in Munich is the backbone of the Rohde & Schwarz material maintenance concept. Making use of modern storage and logistics technologies we have more than 25,000 different spare parts in stock for our customers. Our aim is fastest spare parts supply to every region in the world.
Since we have been developing and producing transmitters for more than half a century, Rohde & Schwarz ensures multi-year spare parts supply for older broadcasting equipment.
Customer Training
Rohde & Schwarz offers a wide range of programs covering both general RF training for new personnel and special training on new products. To meet special requirements, we also create customized training programs. Training courses can be held at the Rohde & Schwarz Training Center or at the customer’s premises.
Repair Service
A multi-level and decentralized global service network ensures that all broadcasting equipment from Rohde & Schwarz can be fully serviced. The concept is based on three hierarchical competence levels that are available to all Rohde & Schwarz customers. The services offered primarily focus on local requirements.
Our strength is our product experience in the area of broadcasting equipment. Take advantage of the extensive technological know-how and the high-level repair and maintenance of the Rohde & Schwarz global service network.
