Your Rohde & Schwarz recruiting team is looking forward to receiving your application.
We are looking for a Field Service Manager for our Milpitas, CA facility. Leads the calibration and repair service team for Rohde & Schwarz state of the art equipment. Responsible for the smooth flow of work through the service center, meeting quality and turn-around time expectations. Continual Improvement initiatives to ensure ever-improving customer experience and employee satisfaction, and advance preparation for new technology and service volume as Rohde & Schwarz continues extraordinary growth in providing test and measurement solutions to North America.
Your tasks
- Develop and lead both depot and field service technical service teams to achieve best in class operating metrics by building a cohesive team environment and working cross functionally to enhance performance.
- Continuously improve processes and capabilities as measured by key performance indicators of service quality and timeliness.
- Ensure that customers see calibration and repair service as a strong positive feature of Rohde & Schwarz solutions.
- Work with the Rohde & Schwarz product development and marketing teams to ensure the service center is prepared for new products and product options as well as the expected service volume.
- Provide quality information to Rohde & Schwarz development teams for the enhancement of product performance.
- Maintain favorable working relationships with employees through open communication, visibility, and involvement to promote a positive working environment that maximizes safety, employee engagement, productivity, and efficiency.
- Continually analyze, identify, and set expectations to motivate the team and to achieve objectives and goals through providing feedback and recognition.
- Lead, promote, and facilitate continuous improvement activities while using problem solving and lean tools to drive change.
- Drive the use of best production practices such as lean manufacturing, visual management, and 5S.